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Return Policy

OUR 30 DAY SATISFACTION GUARANTEE

Our goal here at Trifecta Deals is to ultimately make you happy. We provide a 30 Day Satisfaction Guarantee Return Policy on all products purchased directly from Trifecta Deals (at TrifectaDeals.com) or via other Trifecta Deals marketplace storefronts (on either Amazon.com or eBay.com).

We stand behind the quality of our products. You, the customer, firmly believe that you deserve getting a brand new product that works out of the box, which is why we commit to our guarantee.

Please note the following:

    • If the product is found to be new yet defective out of the box, we will replace it and ship it back to you for free. This includes that we take care of all the return shipping, replacement of the product, and final shipping back to you.
    • If the product shows any signs of use (any scratches, blemishes, wear on the tires, etc.), you are covered under our 30 day warranty. This warranty means that we will repair the product and ship it back free of charge. However, you are responsible for the cost of shipping to us.
    • If you would like a refund for a new product which you purchased from us, there will be a 15% restocking fee. It must be in brand new condition. We do not accept refunds for used products.

Due to this policy, we highly recommend all customers to first test the product once you receive it to make sure it is fully functioning before using it in your daily life. After months of experience, we found that this creates the best experience for our buyers, and believe we have one of the fairest and most transparent policies today. While we love to help our customers, we are very strict with the policy and always request our customers to review the conditions carefully, especially regarding replacements and refunds.

*Please note, the 30 Day Satisfaction Guarantee does NOT apply to damage caused by improper use, negligence, or personal alterations of our products.We strongly recommend you review our entire policy before purchasing. While we are dedicated to provide incredible customer service, we are strict with our policies, especially concerning refunds.*

For returns regarding your hoverboard, click here

Our Hoverboard Policy
We believe we have one of the most transparent and fairest policies on the web for hoverboards. Please take a look at our Hoverboard Guarantee carefully before purchasing your hoverboard. While we are committed to our customers, we are strict with our policy especially concerning returns and refunds.

For Hoverboard Refund
If the hoverboard is in ‘new’ condition (no scratches, blemishes, signs of use) we apply a 15% restocking fee against your refund. This fee is not for us to make money and helps us cover the expenses we incur, such as the shipping. We do not provide any refunds for hoverboards in 'used' condition (scratches, blemishes, signs of use). For 'used' hoverboards, we only provide the 30 day repair service.  

Requirements for a Refund or Replacement
To qualify for a refund or replacement, please ensure that:
-The board has no signs or wear or usage.
-We only accept refunds for new and unused hoverboards without signs of use.
-The product was purchased in the last 30 days at Trifectadeals.com
-All product(s), accessories, documentation and packaging materials must be returned in their original packaging as you received it
-Proof of purchase or sales receipt is included.
-You obtained a Return Authorization Number from us via email by completing the Return Authorization Form below.
-You ship the hoverboard at your own expense, obtain a tracking number and insure the shipment or accept the risk of loss/damage while in transit to Trifecta Deals. If electing a product exchange, Trifecta Deals will pay the cost of shipping back to you as well as provide you with a return tracking number.

If the hoverboard is in ‘new’ condition (no scratches, blemishes, signs of use) we apply a 15% restocking fee against your refund. This fee is not for us to make money and helps us cover the expenses we incur, such as the shipping.

 

Our Policy

 

For Hoverboard Repair
For any issues with your new hoverboard out of the box, please immediately take pictures of the front, back and bottom of the board and email them to us at support@trifectadeals.com along with your Order Number and a description of the problem. If we are unable to help you correct the problem over the phone or with one of our self-help articles on our hoverboard blog, we will provide you with a pre-paid shipping label to return the board to us and send the board back to you after repairing the issue. If there are any signs of use or if you do not contact us within 3 days of the delivery date, you may not be eligible for a prepaid shipping label.

For any issues with your used hoverboard that occur within the 30 day Satisfaction Guarantee period, please contact us with the details at support@trifectadeals.com and we will try to help you correct the problem over the phone or by directing you to one of our self-help articles on our hoverboard blog. If we determine that you need to return the board to us for a repair, you will have to ship the board back to us at your expense, and we will cover the costs of repairs and replacements and the return shipping to you.

Please send the board back to us at:
Trifecta Deals Corporation
Returns Dept
28 W 27th Street
Ground Floor- Cowboy
New York, NY 10001

For any extensive damage to your hoverboard OR if an issue occurs AFTER the 30 day Satisfaction Guarantee period, please contact us with the details at support@trifectadeals.com. If we are unable to help you over the phone but we can repair the problem in our store, we will charge a flat $75 to cover the costs of shipping the board both ways and the costs of repairs and replacements. For extensive damage or other issues we cannot fix at our store, we will have to refer you to an outside hoverboard repair center that you can contact to get an estimate of your repair costs.

For Hoverboard Refund
If the hoverboard is in ‘new’ condition (no scratches, blemishes, signs of use) we apply a 15% restocking fee against your refund. This fee is not for us to make money and helps us cover the expenses we incur, such as the shipping. We do not provide any refunds for hoverboards in 'used' condition (scratches, blemishes, signs of use). For 'used' hoverboards, we only provide the 30 day repair service.  

Requirements for a Refund or Replacement
To qualify for a refund or replacement, please ensure that:
-The board has no signs or wear or usage.
-We only accept refunds for new and unused hoverboards without signs of use.
-The product was purchased in the last 30 days at Trifectadeals.com
-All product(s), accessories, documentation and packaging materials must be returned in their original packaging as you received it
-Proof of purchase or sales receipt is included.
-You obtained a Return Authorization Number from us via email by completing the Return Authorization Form below.
-You ship the hoverboard at your own expense, obtain a tracking number and insure the shipment or accept the risk of loss/damage while in transit to Trifecta Deals. If electing a product exchange, Trifecta Deals will pay the cost of shipping back to you as well as provide you with a return tracking number.

If the hoverboard is in ‘new’ condition (no scratches, blemishes, signs of use) we apply a 15% restocking fee against your refund. This fee is not for us to make money and helps us cover the expenses we incur, such as the shipping.

 

For returns regarding all other products, please click here

ALL OTHER PRODUCTS – REPLACEMENTS & RETURNS/REFUNDS

For Product Replacement

For any issues with your new product out of the box, please immediately take pictures of the product (showing the issue) and email them to us at support@trifectadeals.com along with your Order ID, where you purchased the product (Trifectadeals.com, Amazon.com or Ebay.com) and a description of the problem. If we are unable to help you correct the problem over the phone or with one of our self-help articles on our blog, we will provide you with a pre-paid shipping label to return the product to us and send a working replacement back to you. If we are unable to resolve the issue, you will be eligible for a full refund.

If there are any signs of use or if you do not contact us within 3 days of the delivery date, you may not be eligible for a prepaid shipping label.

For any issues with your product that occur after using it within the 30 day Satisfaction Guarantee period, please contact us with the details at support@trifectadeals.com and we will try to help you correct the problem over the phone or by directing you to one of our self-help articles on our blog. If we are unable to correct the problem this way, you will have to ship the product back to us at your expense, obtain a tracking number and insure the shipment or accept the risk of loss or damage while in transit to Trifecta Deals, and we will cover the cost of shipping the replacement product back to you.
Please send the product back to us at:

Trifecta Deals Corporation
Returns Dept
28 W 27th Street
Ground Floor- Cowboy
New York, NY 10001

For Product Return/Refund eligibility, please ensure that:

-The product was purchased in the last 30 days from Trifecta Deals (at TrifectaDeals.com) or via an authorized Trifecta Deals marketplace (Amazon.com, eBay.com).
-All products, accessories, and packaging materials must be included in the return and unused in good condition.
-Proof of purchase or sales receipt is included.
-You completed the Return Authorization Form below, outlining a brief description of the issue
-You ship the product(s) at your own expense, obtain a tracking number and insure the shipment or accept the risk of loss or damage while in transit to Trifecta Deals.
-We only accept refunds for new and unused merchandise in working order without signs of use. There is a 15% restocking fee for all refunds.
-Any damage incurred by improper usage, negligence, or alterations is not covered under our warranty and there may be additional fees

Trifecta Deals Authorization Form

Please click here to fill out the RMA form.
You can also fill out the form by visiting:
www.trifectadeals.com/rmaform