FREE USA SHIPPING - PROUDLY NYC BASED

FAQ


General

What is Trifecta Deals?

At Trifecta Deals, our goal is to share great deals. We do this by delivering you the latest in electronics directly from our factory partners at the lowest prices, and then backing it up with active customer support and service that you can use. We're able to offer such competitive pricing by negotiating hard with our vendors and selling directly to you.

You don't carry any brands like Apple or Samsung. How do I know these products will work well?

While we respect the reputation and experience which Apple and Samsung have in the industry, we made the decision to not carry well-known brand names or develop our own brand name so that we can provide you pricing that's close to what we pay the factory. We aren't restrained by any retail or distributor pricing agreements and that gives us the freedom to give you a package of pricing and quality that's unparalleled anywhere, online or offline. We also understand that there are a lot of products out there that are junk. We sift through all these products and carefully select the best products available on the market. If it's offered, it's based on the recommendations of our experienced purchasing and sales staff. Often times, the products we select are the same exact items marketed by other brands, but with a much higher price tag.

Where are you guys based?

We are proudly based in midtown New York.


Shipping

Where do you ship from? It must ship from China if your prices are this low.

We proudly ship all orders directly from our midtown New York office. We take care of the hassle abroad with our factory partners, and guarantee awesome customer service, made in New York.

Where do you ship to?

We ship to any address in the United States except Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Hawaii and the United States Virgin Islands. 

What is your shipping policy?

We work with all our carrier partners such as UPS, Fedex, and USPS. Your order is typically processed in one to three business days. During the business holiday season, please expect five business days for processing. The order will be delivered to you in three to five business days. After your order is placed and processed, we will e-mail you a tracking number.

How much is shipping?

Shipping is 100% free, no strings attached.

Warranty

What is your return policy?

We value our customer relationships and provide a 30 Day Satisfaction Guarantee Return Policy on all products purchased directly from Trifecta Deals (at TrifectaDeals.com) or via Trifecta Deals marketplace storefronts (Amazon.com, eBay.com). For full details regarding a requested return or replacement, please visit our Returns page.

I have an issue with a product I bought from Trifecta Deals. May I exchange my product for a similar one?

Yes. Our goal is to make you happy. You can qualify for a replacement or another product but the returned product must be in unopened and unused condition. To learn more about our return policy, please review our product return, exchange and refund policy.