We've all been here. That dreaded day when our trusty and reliable hoverboard refuses to work as well as it did the first day you got it. It might refuse to charge, have a red signal issue, vibrating when you get off, etc.
First of all, don't panic. There have likely been countless people who have been in a similar situation as you are. We recommend the best way to troubleshoot your hoverboard is to isolate all the potential issues that might be wrong with the hoverboard and then hone in to fix it.
Check your hoverboard charger
First things first, if your hoverboard isn't turning on or charging, it might not be the hoverboard itself but the charger that came along with it. Plug in your adapter to the wall socket and check the LED indicator light on the charger box. If it turns green when you plug it in, that means it's good to go. If you get no light signal at all, that means the adapter is likely bad.
Next, check what happens when you connect the charger to the hoverboard. The hoverboard should be turned off when it's being charged. However, turn on the hoverboard while it's charging, and an orange blinking light should appear which lets you know it's charging. Once it becomes a green blinking light, that means it's fully charged.
Recalibrate your Hoverboard
Ask any person who has experience with a hoverboard, and they'll tell you the magic of recalibrating your hoverboard. When you experience any issues, such as red sensor signs or a shaking hoverboard, you likely need to recalibrate it. This means that you basically reset the inside components to their factory defaults. We have a guideline for you to recalibrate your hoverboard here. Even if you're not having any issues, it's a good idea to recalibrate every few months to make sure you have the smoothest ride possible.
Charge your hoverboard a recommended one hour. Do not charge more than 1.5 hours.
Hoverboards have lithium batteries which usually recharge quickly. The battery charger should not be left plugged into the scooter for more than 2 hours depending on how long the scooter was previously used for. We usually recommend people to charge their hoverboards for one hour, and a max of 1.5 hours.
It is important to note that if the battery charger is left on for more than two hours then it could possibly overheat and burn out, causing damage to your hoverboard. Always check the hoverboard manual, keep track and get to know how your battery charges and works.
Discharge your hoverboard's battery and recharge it fully
It usually depends if your hoverboard comes out of the box with a full charge or not. We usually recommend riding your hoverboard first until it fully runs out of battery. This means you discharge the battery fully. Then take your hoverboard and charge it up to one or 1.5 hours and test it out. This should usually solve battery issues, such as hoverboards that doesn't seem to give you enough juice on a charge.
If all else fails, find a reputable repair shop
If nothing works, you likely have some component inside your hoverboard that's gone bad. Hey, it's not fair, but it's electronics and unfortunately it happens. The best thing to do in this case is to find a reputable repair shop around your area. Repairing hoverboards and replacing their inner components aren't necessarily rocket science; it should take 1-3 business days for it to be repaired if you have an experienced hoverboard repair technician.
Finding a reputable repair shop is more difficult. Try to ask friends who have hoverboards, or try going on Google and searching for hoverboard repair shops. Make sure to check out their reviews on Yelp, visit the store to make sure they are good people, or call them to ask qualifying questions.
If you purchased a hoverboard from Trifecta Deals, you might be eligible for a repair depending on the hoverboard condition according to our Trifecta Hoverboard Guarantee. The fastest way to get started on this is to state your order # and the issue you're having in an e-mail to firstname.lastname@example.org.
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