Identifying the root issue
Firstly ensure the following conditions are met:
To perform a reset of the Hoverboard; please follow the following steps:
Please do attempt to test at a different plug location or use a different adapter. The Hoverboard unit should remain switched off whilst charging and only the adapter will have a red light(indicating charging) or a green light(fully charged).
See the video link below on how to recalibrate your hoverboard
Recalibrating my hoverboard
One of the quickest fixes that usually takes care of most hoverboard issues is to troubleshoot your hoverboard. We have a Youtube link below, so please follow the instructions.
The quickest fix is to recalibrate the hoverboard (see video link above)- this saves tons of problems that we see. We also highly recommend to charge the hoverboard for no longer than 1.5 hours. If you've charged it for longer, try riding the hoverboard until the battery runs out and discharges fully. Then try charging it for one hour and test if it works after.
Finding a reputable repair shop
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